I think you mean they need a timeout...
EDIT: That's besides the point though... Instead of criticizing us and whining about us asking for help, why not do the sensible thing and actually OFFER more help instead of just saying "Womp womp, that's your problem, not mine, I refuse to help any further" There are people who need ACTUAL help, even after following the installation instructions TO THE LETTER, may I add! And you're just basically telling us to fuck off and cry about it, well we have and this is how you cause people to go to the competition despite said competition having less features.