However, things quickly changed with a follow up response:
Needless to say, the redditor was not amused by Bethesda's second response.
There are many issues here, but the biggest one is the fact that no one should have to deal with the cost of a game when they never anticipated it to be this buggy. Early access games have become far too common, but Fallout 76 appears to be a very early access title. Gamers can expect some bugs, but bugs that prevent them from wanting to play the game at all should be reason enough for a refund.
This is turning into a massive misstep on Bethesda's part. Its fans have become all too familiar with game-breaking bugs, but there's no reason the situation should actually get worse with each new title.
https://hothardware.com/news/bethesda-reportedly-renegs-on-promised-fallout-76-refund-offers